After a ton of backlash aimed at Ticketmaster for quietly changing its refund policy to no longer offer fans their money back for postponed shows, parent company Live Nation has launched their Ticket Relief program to help ticket holders of shows that are getting cancelled by COVID-19.
Ticket Relief will offer a 30-day window to fans to get refunds for ticket for postponed or rescheduled shows, as well as canceled shows. Live Nation will also offer the option of offering the ticket holder a 150% credit voucher for a new ticket. If a show you have a ticket to was already announced as postponed and you have yet to receive a refund, the 30 day window will begin on May 1st.
Live Nation is trying to sweeten the credit deal by saying if you choose that option, it will donate a free ticket to a future concert for a health care worker. The fine details are below. Check out the Ticket Relief site here.
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As COVID-19 puts concerts on pause, we’ve created the Ticket Refund Plan to give you refund options if you have tickets to a show that is cancelled or rescheduled in the United States or Canada.
If you have a question about the status of an event, please visit livenation.com/eventstatus.
CANCELLED SHOWS
Ticket holders will automatically receive a refund for cancelled events. Alternatively, if your show is at a Live Nation venue (list below) you will have 30 days to opt in to receiving your refund as a 150% credit to use towards buying future tickets. See more information below.
RESCHEDULED SHOWS
Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced. Notification emails to ticket holders will begin May 1. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.
MAXIMIZE YOUR REFUND AT LIVE NATION VENUES
150% CREDIT + TICKET DONATION TO HEALTHCARE WORKERS
If you have tickets to a show at a Live Nation venue that gets cancelled, you can choose to receive a credit for 150% of your purchase (including fees). So if you spent $200 on tickets, you will receive $300 in credit! When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. We will donate 1 ticket for every ticket you originally purchased. All ticket holders will receive emails with their options beginning May 1. This offer is not valid for special events, third party rentals or festivals.
As noted Live Nation subsidiary Ticketmaster got themselves in a bit of trouble for altering their return policy. Ticketmaster is currently being sued by a fan who is seeking to create a class action lawsuit. The company is also potentially being investigated by the New York Attorney General.
