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Metal Crimes

Fan Sues Ticketmaster Over COVID-19 Refund Policy Change

But seriously, Ticketmaster sucks.


Ticketmaster recently updated their return policy to only give refunds for cancelled shows, instead of giving refunds for shows postponed, rescheduled or cancelled. Naturally this pissed a lot of people off. So Ticketmaster then updated their refund policy to put the onus on artists. Naturally this pissed a lot of people off even more. So much so that N.Y. State Senator James Skoufis, chairman of the Senate Investigations and Government Operations Committee, had requested a formal investigation from the state's Attorney General into the matter. But wait, there's more!

According to Blabbermouth, one San Francisco man is suing Ticketmaster over "deceptive practices relating to their sale of live events tickets and refusal to provide refunds for live events that have been rescheduled or postponed." The man is currently in possession of $600 worth of Rage Against the Machine tickets and is trying to get a class action lawsuit going against Ticketmaster.

Here's how his complaint reads.

"Prior to the coronavirus outbreak and at the time that Plaintiff and Class Members purchased event tickets from Ticketmaster Entertainment, Inc., a division of Live Nation Entertainment Co., Ticketmaster assured customers that Ticketmaster would refund ticket purchase prices 'if your event is postponed, rescheduled or canceled.' After the coronavirus outbreak forced the cancelation or postponement of most large events and public gatherings, Ticketmaster retroactively revised its policies applicable to the prior ticket sales to allow for refunds only for canceled events, not postponed or rescheduled ones, including when postponed events are 'indefinitely' postponed. Yet, Live Nation's president recently predicted that live events will not occur again until fall 2021 at the earliest."

"With fees and costs, the four RATM tickets cost Plaintiff approximately $590. On or around March 15, Ticketmaster informed Plaintiff that, due to the coronavirus outbreak, both RATM concerts would be indefinitely 'postponed.' Ticketmaster, however, would not refund the total amount Plaintiff paid for the RATM concert tickets. Plaintiff now holds four tickets to two RATM concerts that have been effectively cancelled, will almost certainly be cancelled, and which he bought with a guarantee of a monetary refund for cancellation. But under Defendants' new, post-hoc policy revisions, he will only be provided a refund if, and when, the events are officially cancelled rather than 'postponed.'"

Well, here's hoping this hits the company where it hurts.

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